Terms and Conditions

Aligned Body B.V.

1. Parties and Scope

1.1 Parties

These Terms and Conditions (hereafter the “T&C”) are made by and between:

The Coach:

Name: Vanessa Williams Ramos

Trading name: Aligned Body B.V.

Legal form: Besloten Vennootschap (B.V.)

Registered address: Keizersgracht 520H, 1017EK, Amsterdam, the Netherlands

Chamber of Commerce (KvK) No.: 42091921

European VAT number: 

Email: vanessa@alignedbody.nl

Phone: +31 (0)6 5358 2233

Website: https://www.alignedbody.nl

Activity: Movement coaching and bodywork (“Fascial Maneuvers”)

Hereafter the “Coach”.

AND her Clients.

Hereafter the “Client”.

Collectively, the Coach and the Client are referred to as the “Parties”.

1.2 General Information

These T&C are provided to the Client by the Coach prior to the engagement. The Client acknowledges that they have read, understood, and agree to be bound by these T&C.

These T&C become legally binding on both Parties upon the earlier of: 

  • the Client’s acceptance of a Quote issued by the Coach; or 

  • the completion of an online purchase on the Coach’s website, where acceptance is expressed by ticking the dedicated acceptance box at checkout. 

The date on which these T&C become binding is the “Effective Date”.

The Coach acts as an independent contractor and not as an employee, agent, partner, or joint venture of the Client. These T&C do not create an employment relationship between the Parties.

The governing language of these T&C is English, and the English text alone constitutes the entire and valid agreement. Any translation is provided for information only and holds no binding force. The English version prevails in the event of any conflict.

1.3 Definitions

For the purposes of these T&C:

  • “Services” means the movement coaching, classes, guidance, and, where expressly agreed, hands-on sessions described in Article 2, marketed by the Coach under the name “Fascial Maneuvers”.

  • “Class” or “Session” means a scheduled online or in-person appointment during which the Coach delivers the Services.

  • “Hands-On Session” means a Session that includes physical contact (“safe touch”), where the Client has expressly opted for such contact in accordance with Article 6.4.

  • “Workout Plan” means a movement or exercise programme prepared by the Coach for the Client.

  • “Consumer” means a Client who is a natural person acting for purposes outside their trade, business, craft, or profession.

  • “Business Client” means any Client that is not a Consumer.

  • “Quote” means the written offer issued by the Coach setting out the scope of Services, deliverables, fees, and payment terms.

2. The Services

2.1 Description of the Services

The Coach provides personalised movement coaching and bodywork aimed at supporting the Client’s movement, balance, ease, and general wellbeing. The Services may include:

  • an initial assessment and check-in regarding the Client’s movement experience, limitations, and goals;

  • movement classes and guidance, delivered online or in person;

  • a Workout Plan tailored to the Client;

  • where expressly agreed, Hands-On Sessions involving safe touch (see Article 6.4).

The composition of the Services may evolve over time by agreement between the Parties. For example, the Client may begin with movement-only Services and later add Hands-On Sessions where the Coach considers this safe and appropriate.

2.2 Nature of the Coach’s Obligation and Scope of Practice

The Coach’s obligations are obligations of means and not obligations of result. The Coach commits to delivering the Services with care, skill, and diligence, within the Coach’s scope of practice.

The Coach practises clear communication and works only within areas she knows and is competent to address. Where the Coach encounters a situation or condition outside her experience, she will say so clearly and will revert to the Client with appropriate information or a suitable Workout Plan before proceeding.

2.3 Services Not Provided: Important Health Notice

The Services are educational and supportive in nature and are NOT medical or healthcare services. In particular, the Coach does not, and does not purport to:

  • provide medical advice, diagnosis, or treatment;

  • present any movement, exercise, or technique as a medical diagnosis or medical treatment;

  • make any claim of curing, healing, or reducing any illness, condition, or symptom.

The Services are not a substitute for professional medical care. The Client should consult a qualified physician or healthcare provider before beginning any new movement or exercise programme, and should continue to follow the advice of their healthcare providers. Further health, safety, and consent provisions are set out in Article 6.

2.4 The Onboarding Process

The following describes the Coach's usual onboarding process. It is indicative only, and the Coach may adapt, combine, or vary these steps depending on the Client's situation and needs. The typical engagement proceeds as follows:

  • a call or in-person meeting to discuss the Client's movement experience, any limitations, and their goals, and to carry out an initial assessment;

  • the Coach explains her approach and what a Class involves;

  • the Coach and the Client complete an intake form, which records the Client's health information and whether the Client opts for movement-only Services or also for Hands-On Sessions (this choice may change over time by agreement);

  • the Coach answers the Client's questions;

  • the Client completes the health declaration and informed-consent form and selects a Workout Plan (for all online purchases, acceptance of these T&C and of the health declaration / informed consent is captured by dedicated tick-boxes at checkout — see Articles 3.2 and 6);

  • the Services begin. 

The Client is never obliged to share their health information. The provision of such information is based on the Client's consent in accordance with the GDPR, which the Client may decline or withdraw at any time. However, the more the Coach understands about the Client's health, limitations, and goals, the better she can adapt the Services safely and effectively. Sharing relevant health information therefore increases the likelihood of safe participation and of achieving better results. Where the Client chooses not to share certain information, the Coach may be unable to offer certain Services, or certain Hands-On elements, where she considers this necessary for safety.

2.5 Obligations of the Coach

The Coach commits to:

  • delivering the Services with professional care, discretion, and attention to the Client's wellbeing, within her scope of practice;

  • delivering the Services taking into account the health and other relevant information the Client has chosen to share, and adapting the Services accordingly where the Coach considers it appropriate and safe;

  • practising clear communication and safe touch, and obtaining the Client's consent for any physical contact (Article 6.4);

  • maintaining regular and transparent communication regarding scheduling, progress, and availability;

  • informing the Client promptly where a matter falls outside her scope of practice, and reverting with appropriate information or an adjusted Workout Plan;

  • performing the Services in accordance with applicable law, including her obligations under the GDPR and the data-protection provisions set out in Article 8.

2.6 Obligations of the Client

The Client commits to:

  • where the Client chooses to share health information, providing it accurately and completely, and promptly informing the Coach of any change in their health, condition, or circumstances that may affect the Services (see also Article 6.1);

  • attending booked Classes, being punctual, and following reasonable guidance and safety instructions given by the Coach;

  • behaving appropriately and safely during Classes and Sessions, and respecting the professional nature of the relationship and the boundaries of safe touch, in accordance with Article 6.6;

  • taking responsibility for managing their own responses to the Services, including any side effects arising from the movements taught (see Article 6.3);

  • paying the Coach's invoices in full and on time in accordance with Article 3.

3. Fees and Payment

3.1 Quote and Fees

The Coach shall provide the Client with a Quote setting out the scope of Services, deliverables, fees, and accepted payment methods, or shall display the applicable price at online checkout. 

All fees are stated in Euros (€), inclusive of applicable value-added tax (VAT), with the applicable VAT rate and amount shown. 

Where the Client is not subject to VAT, or where the supply is not subject to Dutch VAT (for example, in the case of a reverse charge to a VAT-registered business established in another EU Member State, or a supply to a Client established outside the European Union) this shall be stated precisely in the Quote, and the fees shall be shown accordingly.

Prices and service descriptions displayed on the Coach's website are provided for information only and do not constitute a binding offer. 

3.2 Payment Terms

Unless otherwise agreed in writing, the total fee is payable in full (100%) upon acceptance of the Quote or at online checkout, and in any event before the Services begin. No Class, Session, or Workout Plan is confirmed until payment has been received in full by the Coach.

For online purchases, the Client completes the purchase by ticking, at checkout, the boxes confirming that the Client: 

  • accepts these T&C; 

  • has read and agreed to the health declaration and informed consent (Article 6); 

  • and, for Consumers, where applicable, expressly requests that the Services begin during the statutory withdrawal period and acknowledges the consequences set out in Article 4.

Although the Services are in principle paid for in advance, an amount may nonetheless remain outstanding after its due date (for example where the Parties have agreed in writing that payment is made against an invoice with a payment term, where a payment fails or is reversed after the Services have begun, or where additional Sessions or services are invoiced separately). In such cases, the due date is the date stated on the relevant invoice or, in the absence of a stated date, fourteen (14) days after the invoice date, and the consequences set out in Articles 3.3 to 3.5 apply.

3.3 Consequences of Late Payment: Consumers

Where the Client is a Consumer and fails to pay by the due date, the Coach shall send a reminder granting the Consumer a further period of at least fourteen (14) days to pay, free of collection costs, and stating the collection costs that will be due if payment is not made within that period (the statutory “veertiendagenbrief”). If payment is still not received:

  • statutory interest (wettelijke rente, Article 6:119 of the Dutch Civil Code) accrues on the outstanding amount from the end of that further period until full payment; and

  • extrajudicial collection costs become due, calculated in accordance with the statutory scale under the Wet Incassokosten (WIK) and the Besluit vergoeding voor buitengerechtelijke incassokosten (with a statutory minimum of €40).

3.4 Consequences of Late Payment: Business Clients

Where the Client is a Business Client and fails to pay by the due date, the Business Client is in default by operation of law, without the need for a notice of default, and:

  • statutory commercial interest (wettelijke handelsrente, Article 6:119a of the Dutch Civil Code) accrues on the outstanding amount from the day after the due date until full payment; and

  • the Business Client is liable for all reasonable extrajudicial collection costs, being at least €40, together with any legal fees and collection-agency charges.

3.5 Suspension

In addition, where any amount remains unpaid after the due date, the Coach may suspend the Services (including any Class, Session, or Workout Plan and the delivery of materials) until all outstanding amounts, including any accrued interest, have been paid in full.

3.6 Application of Payments

Payments received from the Client shall be applied first to costs due, then to accrued interest, and finally to the principal amount, in accordance with Article 6:44 of the Dutch Civil Code.

4. Right of Withdrawal: Consumers

4.1 The Right

A Consumer who concludes the contract at a distance or off-premises has the right to withdraw from the contract within fourteen (14) days, without giving any reason. The withdrawal period expires fourteen (14) days after the day on which the contract is concluded.

4.2 Early Commencement of the Services

If the Consumer wishes the Services to begin during the fourteen (14)-day withdrawal period, the Consumer must expressly request this. By making that request (including by ticking the dedicated box at online checkout), the Consumer acknowledges that:

  • if the Services are fully performed within the withdrawal period, the Consumer loses the right of withdrawal once performance is complete; and

  • if the Consumer withdraws after performance has begun but before it is complete, the Consumer shall pay an amount proportionate to the Services already provided up to the moment of withdrawal.

4.3 Exercising the Right

To exercise the right of withdrawal, the Consumer must inform the Coach of their decision by an unequivocal statement (for example by email to vanessa@alignedbody.nl). The Consumer may use the model withdrawal form set out at the end of these T&C, but this is not obligatory. Where the Consumer withdraws, the Coach shall reimburse all payments received, less any amount due under Article 4.2, without undue delay and within fourteen (14) days of being informed of the withdrawal.

5. Cancellation and Rescheduling of Sessions

This Article governs the cancellation or rescheduling of individual Classes or Sessions and is separate from, and without prejudice to, the statutory right of withdrawal in Article 4.

Any cancellation or request to reschedule a Class or Session must be notified to the Coach as soon as possible in a durable written form, being by email or WhatsApp message to the contact details set out in Article 1.1. A cancellation or rescheduling request sent by WhatsApp takes effect only once it has actually been received by the Coach. Unless otherwise agreed:

  • a Class or Session cancelled or rescheduled with at least forty-eight (48) hours’ notice may be rescheduled to another mutually convenient time, subject to availability, at no additional charge;

  • where the Client cancels with less than forty-eight (48) hours’ notice, or does not attend without prior notice, the Class or Session is treated as delivered and remains payable.

The Coach may cancel or reschedule a Class or Session in case of illness, incapacity, or Force Majeure (Article 9.5). In that event, the Coach shall notify the Client as soon as reasonably possible and shall offer the Client, at the Client's choice:

  • a rescheduled Class or Session at no additional cost, with priority booking at the earliest mutually convenient time; or

  • a full refund of the amount paid for the affected Class or Session, made within fourteen (14) days.

Where the Coach cancels a Class or Session at short notice (less than forty-eight (48) hours before the scheduled time) for reasons other than illness, incapacity, or a Force Majeure event, the Coach shall, in addition to the options set out above, offer the Client a goodwill gesture in the form of one complimentary short follow-up session. This goodwill gesture does not apply to cancellations caused by illness, incapacity, or a Force Majeure event, which are governed by the preceding paragraph.

6. Health, Safety, Consent, and Assumption of Risk

6.1 Health Declaration by the Client

Where the Client chooses to share health information, the Client is responsible for ensuring it is complete, accurate, and kept up to date, and for informing the Coach of any relevant change. The Client is not obliged to disclose health information, but the Client acknowledges that withholding relevant information (such as a medical condition, injury, or contraindication) may affect the Coach's ability to deliver the Services safely, and that the Client assumes responsibility for any consequences of non-disclosure.

6.2 Nature of the Services

The Client understands and accepts that the Services are educational and supportive movement coaching and bodywork, and are not medical care, diagnosis, or treatment (see Article 2.3). The Client is responsible for obtaining appropriate medical advice regarding their fitness to participate.

6.3 Assumption of Inherent Risks

The Client understands that movement, exercise, and bodywork carry inherent risks and that the Client may experience side effects (such as temporary discomfort or muscle soreness) arising from the movements taught. The Client accepts responsibility for managing such normal side effects and participates in the Services voluntarily and at their own risk in this respect. This Article does not exclude or limit the Coach’s liability for loss or damage caused by the Coach’s own fault, gross negligence, or intent, nor any liability that may not be excluded under mandatory law (see Article 9).

6.4 Consent to Physical Contact (Safe Touch)

Hands-On Sessions involve physical contact. Physical contact will only take place where the Client has expressly opted for Hands-On Sessions. The Coach practises safe touch and will explain the nature of any contact. The Client may refuse, limit, or withdraw consent to physical contact at any time, before or during a Session, without giving any reason and without affecting the Client’s access to movement-only Services. The Coach shall immediately respect any such refusal, limitation, or withdrawal.

6.5 Minors

Where the Client, or a participant in the Services, is a minor (a person under the age of 18):

  • the contract must be entered into by, or with the prior written consent of, the minor's parent or legal guardian, who accepts these T&C on the minor's behalf and is responsible for payment;

  • the parent or legal guardian is responsible for providing the health information relevant to the minor and for ensuring it is complete, accurate, and kept up to date; given the minor's age and the nature of the Services, the Coach may decline to provide, or may limit, the Services (in particular any Hands-On Session) where insufficient health information has been shared for her to proceed safely;

  • the health declaration in respect of a minor shall also cover any information relevant to the minor's participation, including age-appropriate considerations, growth or developmental matters, and any condition, allergy, or treatment the parent or legal guardian considers relevant; the Coach may adapt the intake accordingly;

  • the parent or legal guardian shall be informed in advance of the nature of the Services and of any physical contact (safe touch), and shall give specific, separate written consent before the minor takes part in any Hands-On Session;

  • for any Hands-On Session involving a minor under the age of 16, a parent or legal guardian, or another adult expressly authorised by them in writing, shall be present throughout the Session; for a minor aged 16 or 17, such presence is required unless the parent or legal guardian has waived it in advance in writing, in which case the parent or legal guardian remains fully informed of the nature of the Session;

  • the minor may refuse, limit, or stop any physical contact at any time, and the Coach shall immediately respect the minor's wishes, in addition to those of the parent or legal guardian; and

  • consent to the processing of the minor's personal data, including data concerning health, is given by the parent or legal guardian in accordance with Article 8 of these T&C, reflecting that, in the Netherlands, parental authorisation is required to process the personal data of a child under 16.

6.6 Client Conduct and Professional Boundaries

The Coach delivers the Services in a strictly professional capacity. Any physical contact forms part of the safe-touch practice described in Article 6.4 and is limited to what is necessary for the Services.

The Client shall not engage in any inappropriate, sexual, or otherwise improper conduct, and shall not treat or interpret the Coach's professional touch as anything other than part of the Services. The Client shall also refrain from any behaviour that is dangerous or unsafe, and shall attend Classes and Sessions in appropriate, suitable clothing.

Where the Client engages in conduct falling within this Article, the Coach may:

  • immediately stop and end the Class or Session in progress; and

  • in the case of inappropriate, sexual, improper, or dangerous conduct, refuse the Client access to, and cancel with immediate effect, any further Classes or Sessions.

For conduct that is minor or capable of being remedied (such as unsuitable clothing or a first minor breach of safety instructions), the Coach shall, where reasonable, first give the Client a warning and an opportunity to remedy the matter before ending the Session or excluding the Client.

Where the Coach ends a Session or excludes the Client under this Article for inappropriate, sexual, improper, or dangerous conduct, the Coach is entitled to retain payment for the Session so ended and for Services already performed; any amounts paid for Services not yet delivered shall be shall be refunded, save where the Coach has a claim for damages.

7. Intellectual Property

7.1 Ownership

All materials created by the Coach in connection with the Services (including Workout Plans, written guidance, videos, methods, and other content) remain the exclusive intellectual property of the Coach. Nothing in these T&C transfers ownership of such materials to the Client.

7.2 Liscence to the Client

Upon full payment, the Coach grants the Client a personal, non-exclusive, non-transferable licence to use the Workout Plans and materials provided for the Client’s own personal use in connection with the Services.

7.3 Restrictions

The Client may not resell, sublicense, publish, share, reproduce, or otherwise make available the Workout Plans or materials to any third party, nor present them as their own, without the Coach’s prior written consent.

7.4 Promotional Use and Testimonials

The Coach may reference the general nature of the engagement for portfolio and promotional purposes. The Coach shall not publish the Client’s name, image, or identifying details, or any testimonial provided by the Client, without the Client’s prior consent. The Client may withdraw such consent at any time, with prospective effect.

8. Data Protection and Privacy

8.1 Role of the Coach

The Coach processes personal data relating to the Client with due care and in accordance with the General Data Protection Regulation (GDPR / AVG) and applicable data-protection law. In respect of the personal data she processes to deliver the Services, the Coach acts as an independent data controller.

8.2 Health Data (Special Category Data)

To deliver the Services safely, the Coach processes data concerning the Client’s health, which is a special category of personal data under Article 9 GDPR. The Coach processes such data only on the basis of the Client’s explicit consent, given through the intake form and the health declaration (Article 6.1), for the sole purpose of assessing suitability and delivering the Services safely. The Client may withdraw this consent at any time, with prospective effect; withdrawal may mean that the Coach can no longer safely provide certain Services.

Recording of Online Sessions

Online Sessions conducted via video-conferencing may be recorded by the Coach, for reference in preparing and adapting future Sessions and to share with the Client on request, unless the Client declines. The Client may decline recording for any Session by notifying the Coach in advance, by email or WhatsApp, or by declining when prompted at the start of the Session. Recordings are shared with the Client and are otherwise stored securely and kept only for a limited period, as set out in the Coach's Privacy Policy, after which they are deleted.

8.3 Privacy Policy

The Coach’s Privacy Policy, which sets out how personal data is collected, used, shared, retained, and protected, is available at: https://www.alignedbody.nl/privacy-policy. By entering into an agreement with the Coach, the Client acknowledges having read and understood the Privacy Policy.

9. Liability

9.1 Limitation of Liability

The Coach’s liability for any loss or damage arising out of or in connection with the Services is limited to direct damage caused by the Coach’s own demonstrable fault, gross negligence, or intent. The Coach is not liable for any indirect, consequential, or incidental loss, including loss of income, loss of profit, or loss of data.

Nothing in these T&C excludes or limits the Coach’s liability where such exclusion or limitation is not permitted by mandatory law, including liability for death or personal injury caused by the Coach’s negligence, or any liability that cannot lawfully be excluded against a Consumer.

In relation to Hands-On Sessions, the Coach's liability is assessed against her duty to practise safe touch with due care and within her scope of practice. The Coach is not liable for loss or damage to the extent it results from the Client's failure to disclose relevant health information under Article 6.1, from the Client's disregard of the Coach's reasonable instructions, or from inherent risks accepted by the Client under Article 6.3, provided the Coach has acted with due care. This does not exclude or limit the Coach's liability for death or personal injury caused by her own fault, gross negligence, or intent, or any liability that cannot lawfully be excluded against a Consumer.

9.2 Cap on Liability

Except in cases of gross negligence or intent, and subject to Article 9.1, the Coach’s total aggregate liability shall not exceed the total fees paid by the Client for the Services giving rise to the claim.

9.3 No Guarantee of Results

The Coach does not guarantee any particular outcome, result, or improvement. The Client acknowledges that results depend on numerous factors beyond the Coach’s control, including the Client’s own participation and health.

9.4 Third-Party Tools

The Coach shall not be liable for delays, interruptions, or errors arising from third-party software, platforms, or service providers used in delivering the Services (for example scheduling, payment, or video-conferencing tools). Such tools are subject to their own terms of service, over which the Coach has no control.

9.5 Force Majeure

Neither Party is in breach of these T&C where performance of an obligation is prevented by a Force Majeure event, meaning any circumstance beyond that Party's reasonable control that temporarily or permanently prevents performance, including war or danger of war, civil unrest, natural disaster, strike, transport disruption, system or power failure, pandemic, epidemic or other threat to public health, and prolonged illness. A Party's lack of funds or inability to make a payment shall not, of itself, constitute a Force Majeure event.

The Party affected by a Force Majeure event shall notify the other Party as soon as reasonably practicable. The affected obligations are suspended for the duration of the event, and each Party shall take reasonable steps to limit the resulting delay or damage.

If a Force Majeure event continues for more than sixty (60) consecutive days, either Party may terminate the affected engagement by written notice, without liability for damages on either side. Any amounts already paid for Services not yet delivered at the date of termination shall be refunded to the Client, without prejudice to the Coach's right to retain payment for Services already performed.

10. Term and Termination

10.1 Term

These T&C enter into force on the Effective Date and remain in force until the Coach has completed the Services and received all payments due, unless terminated earlier in accordance with these T&C.

10.2 Termination for Cause

Either Party may terminate the engagement with immediate effect by written notice where the other Party:

  • commits a material breach of these T&C and fails to remedy it within fourteen (14) days of written notice specifying the breach; or

  • becomes insolvent or subject to bankruptcy, suspension of payments, or any analogous proceedings.

In addition, the Coach may terminate the engagement, and exclude the Client from any further Classes or Sessions, with immediate effect where the Client engages in conduct entitling the Coach to do so under Article 6.6.

10.3 Effect of Termination

On termination for any reason, the Client shall settle all outstanding fees for Services rendered up to the date of termination.

The following provisions survive termination and remain in full force and effect:

  • Article 3 (Fees and Payment), to the extent of any amounts due;

  • Article 6 (Health, Safety, Consent, and Assumption of Risk);

  • Article 7 (Intellectual Property);

  • Article 8 (Data Protection and Privacy);

  • Article 9 (Liability);

  • Article 10.3 (Effect of Termination);

  • Article 11 (Applicable Law and Jurisdiction).

11. Applicable Law and Jurisdiction

These T&C are governed by the laws of the Netherlands.

Where the Client is a Consumer resident in another country, this choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of their country of residence, in accordance with Article 6 of the Rome I Regulation.

The Parties shall first attempt to resolve any dispute through good-faith negotiation and, failing that, through mediation, before resorting to the courts.

Where a dispute is not resolved, it shall be submitted to the competent court of the Rechtbank Amsterdam, as follows:

  • for disputes involving an amount not exceeding €25,000, to the exclusive jurisdiction of the Kantonrechter (subdistrict court) of the Rechtbank Amsterdam;

  • for disputes involving an amount exceeding €25,000, to the exclusive jurisdiction of the civil chamber of the Rechtbank Amsterdam.

This does not affect any mandatory right of a Consumer to bring proceedings before, or to be sued only before, the courts of their country of residence under Articles 17–18 of the Brussels Ia Regulation.

12. General Provisions

12.1 Entire Agreement

These T&C, together with the Quote or online order accepted by the Client, constitute the entire agreement between the Parties and supersede all prior discussions and representations on the same subject matter.

12.2 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions shall continue in full force and effect.

12.3 No Waiver

A Party’s failure to enforce any provision on any occasion does not waive its right to enforce that or any other provision on a future occasion.

12.4 Notices

Except where these T&C expressly provide otherwise, any notice under these T&C shall be in writing and delivered by email to the address specified in the Quote or online order. Emailed notices are deemed received on the next business day following transmission, unless a delivery-failure notification is received.

12.5 Amendments

The version of these T&C in force at the Effective Date applies to the engagement. Subsequent amendments do not affect engagements already in progress unless both Parties agree in writing.

Annex — Model Withdrawal Form (Consumers)

(Complete this form only if you wish to withdraw from the contract.)